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- How can customer be convinced that the products are original?

- Why are Thaiperfume.com's prices much cheaper than those on perfume counters of department stores?

- How many methods of order are there?

- What are the payment methods? And how will the customers receive the products?

- What are the delivery expenses that customers have to pay?

- How long is the delivery time?

- How can customers be convinced that the products will be received in good condition?

- What should the customers do, if the products received are damaged or in unsatisfied condition?


Q1 How can customer be convinced that the products are original?

A1 All products of Thaiperfume.com are imported directly from original countries, and some are supplied by the sole & authorized distributor of those brands in Thailand. In addition, customers can check and prove the products prior to making payment. Therefore, customers can definitely be convinced that our perfume is 100% original.

Thaiperfume.com is the First Online Perfume Shop in Thailand. Now, Thaiperfume.com has stepped forward to the 5th year with over 3,500 members. Our perfumes have been delivered to customers in 76 provinces throughout Thailand since mid of 2001, without any claims that our perfumes are not original.

Increasing our trustworthiness, when the following medias have selected to publish only Thaiperfume.com when thinking of online perfume shop.

- e.Commerce Magazine, vol. August 2000.
- Business Thai newspaper, E-Marketing column, May 6-12, 2002.
- Kom Chud Luek newspaper, Song Web column, May 20, 2002.
- Krungthep Thurakij newspaper, IT Section, May 23, 2002.
- MCOT DOT NET radio program of FM 100.5 MHz., November 14, 2002.
- Cyberlife Program on Modern 9 T.V., December 23, 2002.
- e.Leader Magazine, vol.15, No. 6 June 2003.
- Kae-Jon Magazine, vol.16, February 2005.


Q2 Why are Thaiperfume.com's prices much cheaper than those on perfume counters of department stores?

A2 E-Commerce selling enables Thaiperfume.com to sell the 100% original perfumes at much cheaper prices than those on perfume counters of department stores. There are no physical shops and staffs. So, there are no rental expense, labor expense, display expense, utility expense, and other expenses that might occur in managing the shops. As these costs are zero, Thaiperfume.com can reduce the profit margin of products to only sufficient for long-term running of business.

Moreover, buying on Internet is still not popular in Thailand, as Thai people are still familiar with the traditional way of buying that they prefer to see the products before deciding to purchase. This makes the buying & selling volume on Internet grows slowly in Thailand. Consequently, Thaiperfume.com's strategy to persuade consumers is to offer the quality products and services at good price. We hope this can motivate Thai people to buy more products through Internet which can help them save time and money. So, why don't you buy one!


Q3 How many methods of order are there?

A3 There are 3 methods to order the products. For more detail, please click here "How to order".


Q4 What are the payment methods? And how will the customers receive the products?

A4 For more detail, please click here "How to order".


Q5 What are the delivery expenses that customers have to pay?

A5 For Bangkok customers, Free Delivery by our staffs.
For Provincial customers, the EMS charge is only 50 baht per one piece of product.


Q6 How long is the delivery time?

A6 Thaiperfume.com will deliver the products immediately after we can contact you and receive the order confirmation from you.


Q7 How can customers be convinced that the products will be received in good condition?

A7 You can always be convinced that the products received will be in good condition, as every piece of products will be contained in the good quality fabric bag of Thaiperfume.com prior to being delivered by our qualified staff. For provincial delviery, each product will also be contained in the good quality fabric bag, and then being wrapped with the high quality bubble prior to being contained in parcel box. Therefore, you can be confident that every piece of products will reach your hands in perfect condition.


Q8 What should the customers do, if the products received are damaged or in unsatisfied condition?

A8 You can refuse to accept the products by leaving the delivery bill unsigned. After that we will contact you again to deliver the products that you are satisfied with.